Setting automatic replies for your own primary email address is really easy, it can be done through Outlook desktop, web or mobile app quite simply (learn how to do that here).
But what if you need to set automatic replies on shared mailbox. Whilst it can be done in the same way via the Outlook mobile app, it's not currently possible if you're using the Outlook desktop app.
We'll show you how it can be done quickly and easily on Windows or Mac via the browser.
You'll want to open your preferred browser and log in to https://outlook.office.com with your primary email account, the one that has delegated access to the shared mailbox.
Once you're logged in and can see your primary inbox click your initials in the top right corner of the page, and choose "Open another mailbox"
Start typing the name of the shared mailbox and it'll be presented as a suggestion that you can select, then click Open, the shared mailbox should open in a new tab.
In the new tab you'll see the inbox of the shared mailbox.
Click the Settings icon at the top right of the page and choose "View all Outlook settings"
In the settings window choose Email and then Automatic Replies.
Here you can set automatic replies for senders inside and outside your organisation, the messages can be different or the same for both. You can set the automatic replies on, off or on a schedule. Just remember to click Save before you exit.
